Always willing to look at options if something isn't quite right. Very friendly, always helpful and on hand if anything goes wrong. Very efficient and will usually find a solution within 24 hours. Have used them twice so far, and both times I've had nothing to complain about! They do some very interesting things like create "mini" versions of your site just using the API, which you can then deploy yourself (with all its advantages!). So they make it really easy for someone without any programming knowledge to build an entire website themselves.