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Alchemy Worx Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Professional Services, Emarsys Consulting

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Description of Alchemy Worx

Alchemy Worx is a global email marketing agency with over 70 employees across three continents. They create, manage and deploy over 400 consumer and business emails every month for more than 40 national and international brands including Aviva, Tesco, Sony, Hilton, Allianz, Dixons Carphone and Getty Images.

Reviews

Global ratings 5
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Type of review

Revainrating 5 out of 5

Great experience dealing directly w/Alchemys staff

I have been working within this team since it started in 2016 as an intern when they were just starting out their operations from India to support them locally at that time (which was really awesome). The project manager who introduced me then has now moved onto another role there so he recommended someone else but not sure if she had any bad experiences or what her thoughts are about all of us? Nothing comes up - great people! We're solving data management issues relating specifically around…

Pros
  • Great customer care staff; knowledgeable/experienced group across departments including sales / product development ; good response times especially given our size compared against competition such as Campaign Monitor et al..and also relatively competitive pricing structure vs others like Mailchimp where cost structures appear much higher than competitors e.g., Salesforce Marketing Cloud Email Service..but these
Cons
  • All fine

Revainrating 5 out of 5

Great Customer Service & Excellent Work

The Alchemy team are very professional and have always been helpful when it comes to helping us out with our campaigns. Their support has always exceeded expectations and I've found them to be one of the best agencies we use in terms of customer service! Nothing really as such but they do great work so that's all you need from an agency! We used their services for a number of years now and will continue using them until there isn't anyone left at the company. I like that they provide excellent

Pros
  • They offer many different types of marketing solutions, including email newsletter creation & distribution tools which is what most businesses want nowadays due to social media dominance among users over desktop emails or paper letters/envelopes mailed directly by companies themselves every day especially millennials who don’t even bother reading those anymore unless some fancy design elements come into play along side

Revainrating 4 out of 5

Good customer experience and excellent support

I’d say that our biggest challenge in terms of communication has been around ensuring everyone can have quick access to any other department (notably HR/Payroll). For example we are having meetings once or twice during each quarter but this doesn't happen often enough as it could mean people aren;t aware if they're going long periods without updates so there's not really much feedback from colleagues - which means morale suffers when things go quiet!! We need better visibility into what…

Pros
  • I love that they provide great customer service and have lots of experience and knowledge in the field
Cons
  • I don't think I have any dislikes about the company or their services

Revainrating 4 out of 5

Helped boost conversion rate & add more value for users

Alchemy has helped us improve our customer retention and engagement rates by 20% and have boosted our sales by 10%! Alchemy has really helped us connect with our customers and have helped us deliver a much better customer experience. It has been great to have such a dedicated and knowledgeable team backing us up. I would highly recommend them! There is not much that we dislike about Alchemy. The only thing is that we wish they could have been there earlier. We have been able to grow our…

Pros
  • Great people
  • Very responsive, friendly service
  • Easy integration into other channels like Salesforce/CRM etc.
  • Lots & lots more
Cons
  • Nothing at all
  • Everything's very good for me

Revainrating 5 out of 5

Great team to work with, very responsive and easy to communicate with.

A pleasure to work with and their commitment to customer service was excellent. It was clear from the start that the customer relationship was important to them. Communication was always prompt and helpful, they responded to my queries promptly and resolved any issues that arose. I am looking forward to continuing this contract with them as I feel like it's really helped me grow as an individual and made me more confident when dealing with other developers or clients. Their project management…

Pros
  • Excellent communication skills; quick responses
  • Helped me understand how to communicate better with clients
Cons
  • They could be clearer about how much time it would take to complete a project.