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Brightwave Review

4

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Professional Services, Emarsys Consulting

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Description of Brightwave

BrightWave, an Ansira company, is the leading email & eCRM agency. BrightWave elevates eCRM and cross-channel programs through industry-leading innovation, relationship orchestration and pioneering inbox experiences.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Easy Setup Process Makes Everything Simple

I like how easy it was to set up our entire site with them. We are able to get emails out quickly, send emails to our customers, and keep track of all orders. I dislike that they do not have an option for bulk emails for larger companies. It would be nice if we could have more options when sending emails to large groups. If you don't have a lot of experience using this product, definitely work with a consultant from another provider to help set everything up correctly. This product has helped…

Pros
  • Easy way is create campaigns without having much trouble or knowledge about coding etc..Easy customer support team available anytime day/night via phone call /email..etc..Ease at setting email templates within salesforce SFDC.and many other features which i can mention later
Cons
  • Nothing so far..but still learning

Revainrating 4 out of 5

Brightwave: Exceptional Email Marketing Solution.

Brightwave is one of the top providers of email marketing applications. The customer service is exceptional and they are very knowledgeable and eager to help! They really understand what you are looking for and provide a wide range of applications that cover almost anything you would need. I have not found anything that I do not like about Brightwave. I would highly recommend this software to anyone interested in email marketing. Email marketing has been a key tool for our company and…

Pros
  • Customer support staff excellent!! We've received helpful answers quickly & accurately!!! Very responsive great follow up via phone call/email.
Cons
  • Sometimes can take hours (1+ day)for system updates

Revainrating 4 out of 5

Great for sending emails / messages to large numbers of recipients in one go

I like that it's easy to use for my marketing team members - no learning curve! It can be used as both internal or external tool; however we have not been able using from our mobile devices which has made us think more about adding in some form of app (which would make sense). We are looking at creating something similar internally but this may take time before any rollout takes place so cannot comment too much there yet :) Great solution if you want your emails / messages sent out easily…

Pros
  • It's easy to use and the team I have in place can easily use it
Cons
  • It's a solution we have been using for a time but we are looking at something to be able

Revainrating 4 out of 5

Bright wave is a must have for any b2b company

We use bright wave for our CRM system so we can track leads throughout their journey with us, as well as send out automated emails to prospects when they opt in or are no longer interested. I love that it's very easy to set up rules within the program itself rather than having to rely completely on your marketing team to create them. It also has some really helpful analytics built right into the software which helps me understand my open rates and turn around times of emails sent by bright…

Pros
  • It's easy to set up automated emails to prospects based on specific rules
Cons
  • Brightwave is very easy to use, but that is the only thing that I dislike that i've seen in it so far