Several problems with this product:1) For a "large" heat pad and it is not that large, maybe about the size of a piece of looseleaf paper. I was expecting something big enough to reach from shoulder to shoulder and maybe halway down my back. No go, but ok I could have dealt with that. However.2) Then I put this thing in the freezer for 2 hours as it says in the directions and when I take it out and put it on my back, it's barely cold. I return it to the freezer, wait 6 hours and take it out - slightly cooler. I cannot recommend purchasing this item if you need something that can TRULY get cold.I never got to try out the "hot pad" function because I returned it shortly after being disappointed with the cooling function.For those who want something truly COLD, pick up the Mabis Dmi Healthcare Rubber Water Bottle, Red, One , which is also sold on ebay. I put that in the freezer for 2 hours and it's literally a block of ice that I could place on my back- and it is oh so cold. Perfect for my needs. (not as big as I'd like, but I got 2 of them and that worked out just fine!)
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