The support team are very quick to respond when you have an issue or question! We can't ask for more than that at this stage of our business partnership with them as they've been so helpful every step along way from day one (even before we signed up). Their reporting system could be improved but it's not something i would complain about too much given how easy their service has made things in terms of collecting data/statistics etc - also having access via API makes life easier still if needed down future times!! Our main focus now though isn’t really anything specific other then just making sure everything runs smoothly once training starts next week :).