I like how this tool is very user friendly for our team of employees who are working remotely from home! It has helped us keep track with all tasks in one place which makes it easy when we need help or if someone forgets something they can easily find out what was missed by everyone else involved within minutes at no extra cost!! Also being able improve communication between teams as well. Nothing so far but great customer support service provided via phone/email anytime needed. This should be an essential part of every business's IT department especially those running online businesses where there may not always be face-to-face contact such as my own small consulting agency.