The best thing is that it integrates with salesforce. This is a very good help desk for your customers. They are very friendly and can customize it as per their needs. Not much to dislike. Pricing could be better. It could be a bit pricey if you are looking for a help desk for a small or medium business. But yes, it is one of the best help desk you could get. You would be happy to have this one. I am using it to take the support calls of my customers. And I am solving their issues. I like the fact that this software has a good support team and it provides us with all the information we need to help our clients. The only thing I dislike about this software is when you have an issue or any problem with your account, the support team doesn't provide you with all the information you want. You should try it out! This software helps me in my work by providing me with all the information I need to help my clients.