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LiveCaller Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Co-Browsing Software

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Description of LiveCaller

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Very good platform when you want everything in one place

I like how easy it is to use and the fact that it has all the major communication channels for businesses. I wish that it had more features. The customer service is also great. I have had a few problems with it but the team has always resolved my issues very quickly. I am solving the problem of having to use multiple apps to communicate with clients. I am solving the problem of having to call multiple people to get the information I need. I am solving the problem of having to use different…

Pros
  • Easy enough even if you are not tech savvy.
  • It's intuitive
  • All business related communications covered
  • Email, phone calls etc
Cons
  • Not much room available in terms or customization as far i can see

Revainrating 4 out of 5

Extremely positive - easy to use and trouble free

The user experience was excellent! All functionality worked flawlessly without any problems or inconsistencies throughout my evaluation period which lasted over two weeks with more than 50 test sessions conducted during this time frame. I have nothing negative about their service at least as far back through our testing phase until today when there were no updates given from them since then our conversation has been via email only which we haven't received yet. Very simple phone call/video…

Pros
  • Well thought out customer support.
  • Excellent quality video calls for both in & outside locations (home, office)
  • Easy to use interface that is easy enough even people new into Voip can get started immediately once they understand how it works
Cons
  • No free credits provided after trial ends

Revainrating 4 out of 5

LiveCaller - Easy to Use, Excellent Results

The ease of use, ability to connect with new customers, being able to call them back and get their information easily, and also being able to send them texts or messages and have them respond without having to pick up the phone again is great. I do not dislike anything about it. It's easy to set up, easy to use, and has many features. If you are looking for a way to get more customers, this is a great way to do it. We've been using live caller for a few months now, and we've seen a significant…

Pros
  • It's great for both the customer and the business owner
Cons
  • I do not dislike anything about it