I like how easy it is to use and the fact that it has all the major communication channels for businesses. I wish that it had more features. The customer service is also great. I have had a few problems with it but the team has always resolved my issues very quickly. I am solving the problem of having to use multiple apps to communicate with clients. I am solving the problem of having to call multiple people to get the information I need. I am solving the problem of having to use different apps to get the information I need.