I like how easy it was for us to use this software once we got used to it. It's very user friendly with all of its features. You can't really dislike anything about this program because everything works as you would expect it to work. We have been able to set up alerts so our clients know when their shipments are arriving or departing from different locations around the world. This has helped greatly with our client service department knowing what is going on at any given time with the shipment they are handling.