Positively surprised given the contradictory reviews here. Received the modem today and it looks identical to the one I currently rent from Optimum. Out of the box it looks brand new with no scratches or stains. I was a bit confused when I ordered the TM1602A but received the TM1602 instead. This wasn't a problem for me though as I originally wanted the TM1602. After contacting Optimum's support to register the MAC address, I was up and running within 10 minutes with no issues. I'm returning the overpriced rental modem from Optimum tomorrow morning. Goodbye forever!
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