The software has many features that are easy to use by investigators who have little experience with computer programs or databases like this one! It would be nice if there were more options in terms of organization when it comes time to print reports from case files; some cases may need additional pages than others but I am able to customize my report layout however necessary without having to go back into each file multiple times (which can take up valuable work hours). Also adding notes as needed makes things much easier while searching through thousands upon thousands of records at once!!