I like how easy it was to use once we got used to using it! It's very user friendly when compared to other programs out there in the market place now days. You can't go wrong if your looking at this program as far as ease of use goes!! Nothing really - just keep going through training until everything gets easier but nothing comes up specifically against me or anything else negative from my point of view so no complaints here either. This has been great because you get all types of information right off the bat without having any previous knowledge needed which helps tremendously.