I liked how quickly they were able to get us up & running with our new system! The staff was very professional when it came time getting things set-up so that we could maximize efficiency as soon as possible!! There wasn't anything about this process which i disliked at all - everything went exactly according plan from start of project through completion. We have realized many benefits since switching over including improved productivity by 25%-35%, reduced call center wait times (by almost 50%), better control/ability regarding client service requests etc.