I like the ease of scheduling appointments with it being accessible through my computer, phone or tablet. It's a great way for me to keep track of all of my clients. The only thing that I dislike is how sometimes when you're in an appointment, they have you scroll back up to see where you were at. Sometimes it takes a minute before it shows up. It isn't too bad though. Just be patient! I wish there was more features available so that you could actually do other things while in an appointment but that's not a complaint. It's a simple tool that helps to keep everyone organized. I recommend checking it out if you are looking into something similar. Being able to see everything about my appointments has helped to streamline my day. I can also communicate with my clients through the app!