I always enjoy working with Michael! He’s very responsive to requests/ feedback - his ability is truly second-to none at providing excellent solutions that are tailored as per our requirements (we have engaged him several times over 4 years now). His patience in answering technical questions regarding WordPress can be tough but he never gives up until you're satisfied 100% of what was desired from them! We recently had an SEO issue where one link became 'unfriendly' via Google's algorithm change when it reached high traffic volumes; this resulted into some negative rankings which required action being taken quickly if not done properly otherwise we would risk having poor reputation across search engines (more than 10 websites). I've used their team to build out our website several times now. They are responsive, creative, and always willing to work with you until they find something that works best! Their pricing is fair, too. We have been able to develop sites at very competitive rates each time we have worked with them. There aren't really any downsides. Give 'em a try - they're great people to work with!