The amount that they can help us out in so many ways from creating our website, building an app for tablets or even just answering phones! I would say their customer service is awesome as well because we have never had any issues over all these years since working together!! They are always willing to take my calls no matter when it may be during business hours at work.
There really isn't anything bad about them other than maybe some minor things but nothing major either. ! We started using Outsourcet com back around 2008/2009 time frame until now which has been almost 10yrs ago. !!