The bounce rate helps us to understand how people are interacting with our site, which in turn gives insights about what we should be doing better for future interactions.
It's also easy enough so anyone can use it without needing any training or support from their team! We do not have anything negative to say about this product at all. What I like best about Bounce Help is its ease of implementation - there was no need to hire additional staff just because we wanted more detailed data than Google Analytics could provide (such as custom dimensions).