The customer support is fantastic. Not only have they helped with booking the hotels, but also with the hotels themselves. I was looking for hotels for a wedding. I booked through Booking Engine by asking for hotels in the San Francisco Bay area. They got me what I wanted and they helped when things were not clear. I did not need a huge amount of assistance from the company. It was enough to know that they were there. If there is a question or concern I send an email or call. Great customer service! It's so easy & fast to use as well as having great rates! I think it would be good if they could give more info regarding their different services like car rentals etc.. also, make sure when signing up there are no contracts involved! They have helped us save money by getting cheap deals without any hiccups in payments or cancellations which has saved our business alot of time. Their support team works hard everyday ensuring all queries/issues are dealt within minutes.