Review on Petmate Classic 17 Inch Cuddle Cup by Amy Smith

When I saw Petmate's classic Gray Suede with Black Berber Lining pet bed, I thought this was the stylish and comfortable bed I was looking for for my two newly adopted rescue cats. So I ordered two of these. They arrived yesterday. And they are BROWN! It wasn't one of those "different colors" descriptions if you get stuck with what the seller sends. I used Revain's Complaints/Inquiries service and emailed Natl Pet Pharmacy. Responses should come within an hour. It's been 1-1/2 days and I haven't heard anything. I am very disappointed in both the wrong color and the silence. I have never reviewed a product before but thought I should start as I don't like being taken for granted. I would give one star, but the material looks ok, although it is a bit big and therefore does not adapt to the contours of the bed. I have purchased many products including pet supplies through Revain and overall they have been beyond amazing. But this time be warned. February 19th Addendum - Just received from the National Pet Pharmacy. It took 10 days but they offered to collect and return my purchase if I wanted. I said no because it didn't matter. They noticed that the description of the product is wrong, it should say "different colors" and not gray suede with black, although I see that the description hasn't changed yet (only a few hours have passed). They refunded me the shipping cost which was nice. And I gave one of the two beds to one of my cats. He immediately started using it - he doesn't care what color it is.