Update. I was contacted by the seller and offered $35 to remove my negative feedback. When I said no they offered me $50 if I removed my negative review. Just think how many negative reviews have been removed because of this. Do not use heat without a spin cycle. This is not a massage. His firm, firm grip. I do not recommend this to anyone with sore knees or ankles. I bought this because we thought it would be a great heating pad for my daughter who has joint pain and connective tissue disorders. No, that is not so. This is very, very painful. I tried it, my husband tried it because he doesn't have any joint problems and it was the same very very painful pressure.
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