Easy ordering system with great customer support! I am able purchase high quality packages at affordable prices without having any prior experience of designing my product's package (and not even knowing how many designs are available). Some products do require more customization options - this can take longer if required by some customers but they will always get what their looking out for as long there isn't an issue/bug that arises during production phase which delays shipping times etc I love that they can do so much! They are very helpful with all my questions about their products as well any concerns i may have from time too time regarding what's needed exactly when shipping out packages etc.. Not many companies offer this level of service but pack help definitely does!! If there was anything at ALL dislikeable then its probably nothing more serious like customer support issues ect... Everything has been great thus far though. Great product overall. !