The watch is broken but the seller is good. I used to have a Smart Set watch so I know how it should work. This watch was returned by someone else and is defective. The clock didn't change the time when I set the time zone; I had to do it manually. The clock will ring at the time it is NOT set to, even if it is not plugged in the alarm will sound at a very strange time. I have delayed the return of this item so I am unable to return it but the seller included an extra battery with the watch which I believe is due to other battery complaints. Emerson definitely has serious quality control issues. When Smart Set Dual Alarms work, they make great alarm clocks. The radio never worked very well, even in the previous hours. If you order a watch and it has a problem, send it back immediately.
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