I have used this software for many years now at my previous employer as well with current one (now in progress).
The best thing is that it has been implemented so far very successfully without any major problems or glitches to date! Nothing much but good things can be said about all of them when compared across other softwares out there today which are mostly free ones like MS Word etc., There were multiple options available within each module i guess we need more modules/features such as invoicing / billing systems would improve user experience even further along with better integration between different departments and users alike.