It's very simple. I read reviews that the spring is too tight and the towels are torn. So I watered a little less. The dispenser works great. The spring and platform slide out perfectly when you pull out the triple towels. All you have to do is find your sweet spot โ the approximate number of towels you need to get up and running smoothly from the start. I take the stack off about ยฝ inch and load it. The dispenser itself is almost entirely plastic apart from the spring, but together with the rubber grips on the bottom it has enough weight to stay securely in place. from the first to the last towel. It looks like a fingerprint magnet but it's made out of black plastic (so yes) and if that bothers you, ignore it. I bought it because I thought it was the best price I could find and I wasn't disappointed. And to be honest it works so well I would pay a little more if it was metal. I love it.
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