I like that they are able to set up routes in advance so we don't have any surprises when it comes time to pick people from home base or stop at their house of business! Nothing really - everything is good about this software- no complaints here!! They allow you some flexibility with scheduling but not much if anything else (we can only schedule our drivers one week out).
We use them primarily as an HR/Payroll system too though sometimes other users will be wanting help using things such as Paychecks etc which causes us issues since there isn’t always someone available who knows how those functions work specifically.