Update: After I contacted them. I received a response that their product was indestructible and some must have cut it with industrial scissors. Yes. First of all, I am disabled and I don't want to destroy what was necessary. So no replacement and terrible customer service. Go and buy the chemicals, folks, sand protection, it's half the price. Possibly improved customer service too. Update 01/24/2021 After another conversation with the support. They replaced my product and it appears to be in great condition. I can't wait to use it.
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