I like how easy it is for people in different departments within my county department of transportation (CDOT) to communicate with each other using this system! It has made our work more efficient. We have been able use citibots mobile app as well but sometimes we do not get alerts when there are issues that need attention from us or others working at CDOT. Also if you dont know what kind of issue your looking for then you may miss something important because all notifications will be sent out via email which could take days before someone gets around to reading them. So many times i receive emails about an incident and cant just go right away until later since they werent directly related so by the time i got around to responding everyone was already annoyed with me over being late/not answering questions etc. This helps keep track of incidents throughout the day. The benefits include safety enhancements and cost savings through improved response rates and reduced repair costs. Our main goal now is keeping track of road.