The team is very professional while at work and friendly throughout our relationship with them! They respond to questions quickly but also understand when we need more time given that they are located across two different countries I felt like there was plenty of communication as needed so no complaints here!! We had an issue where one party's attorney did not communicate well during mediation which caused some issues between parties (not their fault).
However since then things have been great - both sides were able to resolve all outstanding matters without needing additional help from another counsel or arbitration panel.