Review on ⚡️ TECMATE OptiMATE 6 Ampmatic: 12V 5A Charger & Maintainer for Sealed Batteries by Gary Morris

Purchased in July 2017. Only used it a couple of times and seems to be working fine. Yesterday the battery needed to be charged but it got completely stuck and became inoperable. I contacted the factory about the 3 year warranty and explained that the unit was still under warranty. I can't believe the email I received from them and what hoops they want me to jump into so they honor their warranty. Here is a copy of the letter you sent me. They really want me to take videos and photos and send them. Strange. Hello Jim. I am sorry for your situation. Please provide the following information for warranty purposes. 1.) Model number found on the top of the charger. Please take and send photos. 2.) Serial number engraved on the back of the charger. For example, 0117 is the month and year the product was manufactured. Please take a picture and send it in. 3.) Proof of purchase, eg receipt/invoice or contract of sale. Please take a picture and send it. If you don't have a receipt, we'll use the serial number as the active purchase date. 4.) Please provide a video between 30 seconds and 1 minute showing the problem you are having. This information is critical for diagnosis/repair. The video should be clear and concise. Also view the voltage reading on the multimeter when the charger is connected to the battery and any active LEDs. If you have trouble sending a larger file, please use "wetransfer.com", it's a safer way. to send large files up to 2 GB. If you have additional questions, please contact TecMate North America. Thanks for your time. Update 3/27/2019: They are asking me to ship the device back to them with this ridiculous amount of hassle and paperwork. It's pretty obvious that this company doesn't really want to honor their guarantee. They make it harder and hope you just give up and throw away the bad block. Here is her latest reply: Hi James, sorry for the delay in replying. We will be happy to help you solve the problem. Please use the information provided to send the device to the following address. TecMate Damage ReturnsAttention: Paul L. BleachRMA-056-191097 North Service Road East, Suite 1&2, Oakville, ON, L6H 1A6, Canada Required documents for shipping and customs clearance (if required) included. Please follow the instructions below carefully: 1) Fill out the RMA and place it with the product in the shipping carton (see point 4). This is our return document, required to register the product at our reception and arrange a discussion about the record. 2) ) Print out the shipping label and place it in the document pouch on the outside of the shipping box (usually taped to the box). outside of the shipping carton). Make sure the entire contents of the shipping label (and barcode) are visible through the package window. 3) Print out the customs document in triplicate (3 copies), fold and place in the document pocket behind the shipping label, ie ensure the shipping label is displayed/visible to the carrier. This document is essential and required for overseas shipments and identifies the contents of the package as the product to be appraised/repaired. 4) Product packaging: Use the shipping carton and fill it as follows: packaging and contains all the contents that come with the product, ie all cables, accessories and instructions. Post-warranty product/returned for repair: Include all cables that are part of the product. Sometimes the problem can be in the cables. B) Protect the product box from damage by wrapping it in bubble wrap or placing/hanging the product in protective foam inside the shipping box. C) Include the RMA document with the product. in the shipping carton. D) Close the box. E) Place FRAGILE / HANDLE WITH CAREFUL! Label on outside of carton or clearly marked FRAGILE, HANDLE WITH CARE! on the top of the shipping carton. Your product is ready to ship. Please contact your local carrier/courier for further instructions.