It's easy to use for all the different teams in our organization (QC/R&D, Supply Chain, Marketing) as well as it is very intuitive. The tool can be used across multiple devices and platforms so that's great! I wish there was an easier way to have more than one user share access with each other but this isn't really a complaint per se - just something we realized after using the product for some time. We are able to track issues from initial idea through development to production. This has helped us identify issues sooner rather than later which makes everyone's job easier.