The ease with which I was able to set up my website using their customer service representatives is fantastic! They are extremely knowledgeable in what they do; very professional at handling situations that arise when setting-up your site online - nothing has ever been an issue from them. As far as this goes it would be cool if you had more choice within different payment options (such as PayPal). But overall we have no complaints about how things went down while working through them regarding our host plans/packages etcetera. We're having some issues now but again i'm sure these problems can easily get fixed once contacted directly by one or both parties involved via emailing each other back & forth insteadof going headlong into phone calls like most companies tend tooo :P.