I like how easy it was for me (a beginner)to use; all of my marketing efforts have been done online in one place with access from anywhere! This has made managing our business much easier than having multiple accounts spread out over various platforms &ndash no more time wasted searching through different blogs or websites trying find what we're looking fo right now!! Nothing really at this point but hope they continue adding features/functionality so there's not only just content being posted by us here anymore. We've started using clearlyhere because their services are cheap compared other similar companies who charge MUCH MORE per month then ClearlyHear does (<100 vs 500+). This is a great platform to help us keep up with our customers. The customer service is great and they are always willing to help. I like that they have a lot of options to customize the platform. I would like to see more options for the homepage. We use this primarily for customer communication. We use it for our website and our social media. It is great for customer communication. We can easily check in on our customers and see what they are doing.