At first I was happy to get my first paper shredder. Disappointed - I wouldn't attempt to shred 15 sheets of paper at a time, stapled sheets, or credit cards because of the constant paper jams. I am completely grateful to the Bonsen staff for responding to my dissatisfaction and disappointment. They worked with me and sent me a replacement shredder. Now I can quickly proceed with cleaning up my home files. I am happy to share my satisfaction with this company and would recommend their professionalism to friends and family. Thank you.
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