Media could not be loaded. Wherever it reaches your muscles, it does an excellent job. From the waist to the MIDDLE of the shoulder blades works great. Just a few inches above the shoulder blades would have given it 10 stars, but hitting "almost" right is a bummer. So you still need a separate head and shoulder massager. ** It is difficult to use it in an office chair, you need to use it in a lounge chair or maybe a sofa with cushions.
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