First of all, I would like to say that customer service deserves the utmost attention. I received an email from MAD TOOLS asking me to review this paper towel holder and shelf. I said I wasn't very happy with the quality of the welds (shown in the photos) but I have no intention of returning the product. The welds, while ugly, shouldn't damage the structure of the device. The shelf was packaged ok, not enough foam to hold it in place in my opinion and the foam was very poor quality (stuck to everything and felt separate). Now for the good. When the paper towel roll is in you will never see bad welds, I love that it's 2 in one and saves space. The color looked good and looks like it would be perfect for what I bought it for. MAD TOOLS sent me a full refund and I didn't hesitate (I didn't even ask for it). They apologized and opted for the product. I would love to order more products from you in the future.
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