I received this device last night and used it once with the Note 9 installed. If necessary, prepare the site with the cleaning supplies provided, and then install the device. After 5 minutes of use, it fell from its place on the car's dashboard. When trying to reinstall it, it did the same without a phone connected to it. PS: The base material on the underside doesn't allow for decent tape to semi-permanently hold the device to the car's dashboard.
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