I love that it has so many different options and can be used in multiple ways. You can send out emails, make phone calls, post to social media, etc. There are many features and capabilities within the software that are very powerful and can help any office run smoothly. I wish there were more templates available at the beginning of each month. The layout of some of the templates was not very intuitive. This made it difficult to understand how the software worked and how to use it properly. We have been able to streamline our communication with clients and provide them with better service.