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Harmonie Communication Suite Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Content Management, Enterprise Content Management (ECM)

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Description of Harmonie Communication Suite

Harmonie Communication Suite (HCS) is a solutions toolset for designing and managing customer communications across all delivery channels. It provides the tools to create, enhance, preview, proof and approve your communications, allowing you to easily enhance the customer experience through every interaction: call centre, email, website, mobile, tablet and print.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Great for managing call tracking and knowledge base

The ability of being able to manage calls from different agents in one place as well as be able to see who called whom when we are trying to track down an issue with our product or service. I have not found anything that i dislike about this software it does what its supposed too do but if there was something more specific would love feedback! If having multiple people working together while still keeping their individual work separate then HCM can help solve those issues by giving us each…

Pros
  • Ability for all staff members, managers & supervisors alike at my job site
  • Allows me easy tracking between callers

Revainrating 5 out of 5

Great Office Management Software With Plenty Of Capabilities

I love that it has so many different options and can be used in multiple ways. You can send out emails, make phone calls, post to social media, etc. There are many features and capabilities within the software that are very powerful and can help any office run smoothly. I wish there were more templates available at the beginning of each month. The layout of some of the templates was not very intuitive. This made it difficult to understand how the software worked and how to use it properly. We…