Review on LUPA iPhone 11 Pro Max Wallet Case - Stylish Slim Flip Case with Credit Card Holder - Burgundy - 6.5 inch Display Screen by Tom Beland

I received this product expecting it to be a reasonably decent case for the price and to protect my phone for the time being, but I was wrong. Not only is the screen cover fragile and doesn't cover the screen properly, but it also moves excessively, causing it to not cover the screen properly and making it difficult to handle. You don't have easy access to your volume controls or mute switches. The photo they posted is also not true as the Apple logo hole punch on the back is not centered properly and cuts off the lower right side of the logo. I ordered 2 cases for two iPhone 11 Pro Max and they both have the same issues that have never been fixed. When I contacted the seller they didn't try to fix the problem or even reply. Due to all these issues and also the seller being unable to get in touch with them to resolve the issue, I decided to make sure everyone is informed about this product before they buy it so that they can make a more informed decision about this product can meet. . *UPDATE* The seller contacted me a few days after writing the review, refunded our purchase and sent me two replacement cases. The hole punch issue in these cases has been fixed, but other issues persist. I find it odd that I needed a review to get an answer from them, but at least they tried to fix it. Two weeks later this didn't help as I had already purchased a new folio case from Otterbox but I appreciate that the support team went out of their way to resolve the issue. In this case, there may still be some kinks that need to be corrected. and I fully understand that when you try to create a phone case that has just been released, you have to go through a period of trial and error to get everything working. This case may still have its issues, but it's still decent, although I still think it doesn't live up to its price point ($19) at this point. So I will change my rating from 1 to 3 stars as customer service did everything to solve the problem.