I love that it is web-based, easy for my clients to use (even if they don't have tech skills), can integrate with other software packages we already offer like Salesforce etc., has an admin console so i'm not always dealing directly with our client's end users, allows us to track risk of onboarding new employees quickly - all in one place! Can be slow when connecting via VPN or using high latency networks, but otherwise works well once connected. We started out just doing credit checks as part of employee screening process before hiring them at first; now we also do background check & drug test screenings too. It makes tracking progress easier than having multiple pieces of paper spread across different folders/files.