I like how easy it is to use, all of our employees can access this program from their work computer as well as home pc's! There are some features that we don't have yet but they say it will be coming soon which makes me feel good about using them in general! Not much really there dislike i guess you would want more bells and whistles or something not sure what else to tell you other then just make sure its going to fit your needs if thats possible? Just try it out and see if it works best for your business. We were able to keep track of negative feedback easily by simply signing into the website instead of having to email each reviewer every time. Great customer service provided when help was needed with any issue.