Unfortunately, despite RONTEIX's assurances that their online store provides outstanding service and support, I did not have the positive experience that I had anticipated when I shopped there. It took me several attempts before I was able to get a response from their customer service staff in regard to the numerous questions I had regarding a product in which I was interested. After what seemed like an eternity, I was eventually able to get a response, but it was useless and made me feel frustrated. In addition, the merchandise I ordered from RONTEIX did not meet the quality standards I anticipated it would, so I had to send it back. Even though the return procedure itself went without a hitch, it was disheartening to have such a poor interaction with a business that takes such pride in providing excellent service to its clients. The overall experience I had while shopping at the RONTEIX online store left me feeling unimpressed, and I'm not sure if I will return there for further purchases in the near or distant future.