It's easy to use with all of our team members having it so that they don't have any issues when needing help or support from other offices in different states! I do not like how difficult this software is for newer users who may need some training but once you've used something similar before then its very simple afterwords.
We are able fix problems faster than if we were using another system which was more complicated because there would be multiple people trying at one time instead just me doing what needs done by myself alone (which can also lead into confusion).