The team is very friendly and helpful. They are always willing to help you with anything that comes up. I have never had any issues with them. We use them for our customer success management platform. It has been great using their product. There really isn't anything I can say about it. If you are looking for a good CSM solution, this is the one to go with. Their support is top notch. They will do everything they can to make sure your experience is amazing. We were able to get our customers more engaged and increase our retention rates.