The best part is that it has an option of adding multiple languages at one go so as not only can we receive feedback but also understand them easily in their language! I have been using this app since few months now & haven't found anything bad or dislike about anyone thing related with its use/service provided by team members working there!! You should try out if you are looking forward towards any such kind services which will definitely help your brand image alongwith user engagement levels. We need constant monitoring from our end regarding client's expectations (customer satisfaction) before making next move otherwise things may happen later due some hidden issues within no time!!