I like that this software is easy for my staff member who are not computer savvy at all as well of being able to make changes easily when needed without relying too much in one person's brain power alone (which can be difficult with some employees). Sometimes it gets glitchy but we have been using now since almost 3 years so maybe thats normal? No dislike here! Just use what you need most which will help get things done faster while also tracking customer data very efficiently through our accounts system- its great!!