Pivot has been an amazing partner to work with. They are extremely responsive, always willing to answer any questions we have. They are also very knowledgeable about the Shopify platform and have been able to help us solve issues we were having with our site. I've had no issues with Pivot. They have been great to work with and have always been honest and upfront about any issues we've had. I've been able to trust them with my business and I would recommend them to anyone looking for an agency to help with their eCommerce store. They have helped us with our SEO, web design, and overall management of our eCommerce website.