I really like how easy it was once you have an account set up with them! Our hotel has had so many issues over recent years from staff not being able or willing enought do their job properly etc but this software gave us confidence we could trust our properties services.
It's super helpful when using shift run as well because your team can see what jobs are going out at any time during shifts which makes things much easier (especially if someone gets sick). They don't give detailed reports anymore unfortunately - just basic stats about each property- however they will help guide where improvements should be made next year instead having no idea ourselves! We've managed multiple sites now without needing managers/staff members who were constantly off work due to sicknesses themselves hence why i love running everything through one system rather than doing lots manually myself!!