The software has been very efficient in managing all my reviews from start-to-finish, which makes it seamless! There are many features that can be added or changed at any time without having to get your hands dirty with coding them yourself. It's not cheap but worth every penny if you're serious about protecting your brand image. If you want easy access control over who sees what content then this tool will help keep everything under one roof. A lot more could definitely have improved as well - so make sure there isn't anything else out there before making an investment into something like this. Having full visibility over each individual post/comment made by users across various platforms such as social media channels and forums. We've also managed to reduce negative comments against us using their system. As mentioned above though, we do recommend getting some sort of proofreader / editor involved because sometimes posts may come through where.